OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Unclear Usage Instructions

Solution: Install according to the manual and charge in advance. For use, rinse, rub, and wet the face towel for wiping.

2. Makeup Removal

Solution: Cannot remove large areas of makeup. Use regular makeup remover and cleanser first, then use as a final step for cleansing and skin care.

3. Water Effect Duration & Carrying in Bottle

Solution: Water generated by the machine has a functional effect for 5-10 minutes. Once the function dissipates, the water will lose its scent.

4. Temperature

Solution: Water at 40°C feels hot to the touch; lukewarm water is recommended for use.

5. Water Dispenser Odor

Solution: Sensitivity to odor varies from person to person. If needed, return to the manufacturer for concentration testing.

6. Water Leak at Pipe Root

   Solution: Check if the O-ring at the water pipe connection is intact.

7. Shower Head Sticking

   Solution: After confirming via video, directly replace the shower head and water pipe.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS